About the Role
SENIOR OMS IMPLEMENTATION SPECIALIST needed at on of our OMS/PMS clients. Hybrid in TORONTO only. CAD $130k - $170k total comp (base salary). Must have experience in a technical role working within financial markets with knowledge of SQL and ideally Python as well.
Our client provides cutting-edge, cloud-native Order Management System (OMS) and Portfolio Management System (PMS) solutions to hedge funds and asset managers. Their mission is to empower buy-side firms with technology that simplifies operations, ensures compliance, and drives profitability.
Role & Responsibilities:
As Senior Implementation Specialist, you will be at the forefront of their efforts to expand within the US region. In this contributor role, you will be directly involved in implementations, working hands-on to deliver high-quality solutions to their clients. While your initial focus will be on personal contribution, there is the potential to grow a team over time to support expanding client demands.
• Implementation Specialist: Provide technical expertise during the implementation process, helping to craft tailored solutions that address client needs and demonstrating the value of the OMS/PMS products.
• Implementation Leadership: Personally oversee and manage the implementation of solutions for clients in the US region, ensuring projects are completed on time and to the highest standards.
• Project Scoping and Planning: Defining project scopes, timelines, and resource needs, demonstrating end-to-end ownership of the implementation cycle.
• Onboarding and Training: Responsibility for client onboarding, user training, and post-implementation handover to Support, ensuring the client’s smooth transition to operational use of their solutions.
• Stakeholder Communication: Collaboration with both internal and external stakeholders, reporting progress, aligning on goals, and managing expectations with clients.
• Client Engagement: Develop strong relationships with clients, serving as their primary technical contact throughout the implementation phases. Ensure their satisfaction and address any technical concerns that arise.
• Leadership and Mentorship: Mentor and guide junior team members, and improve the business as a whole with best practices based on your experience.
• Strategic Influence: Involvement in defining and driving the product roadmap and client feedback loops with product development to ensure alignment with market demands and client feedback.
Requirements:
• Hands-On Experience: Demonstrate a track record of personal contribution in client implementation, particularly in the investment technology sector.
• SQL Proficiency: Solid SQL skills to manipulate, query, and analyze client data, ensuring smooth implementation and troubleshooting.
• Python Proficiency
• APIs and Customization: Experience with API integrations and customization, as many OMS/PMS implementations require adapting the system to fit unique client needs.
• Strong US Market Knowledge: Bring a minimum of 5-7 years of experience working in the investment technology industry, with a focus on the US region.
• Client-Focused: Exhibit a strong ability to engage with clients, understand their needs, and deliver solutions that meet or exceed their expectations.
• Commercial Insight: Leverage your commercial skills to support sales efforts, ensuring that client solutions are both technically sound and commercially viable.
• Growth Mindset: Show a readiness to take on more responsibilities over time, including the growth and management of a regional team.